Initial health and access review
Inventory the platform, accounts, licences and known issues before routine support begins.
ITZ · WEB SERVICES · DUBAI & UAE
Website maintenance in Dubai.
Keep the website useful after launch.
A website can appear online while its form, checkout or software quietly stops working. ITZ scopes ongoing website care around the functions your business depends on, with defined tasks and clear boundaries for larger changes.
THE SERVICE, EXPLAINED
Website maintenance is a recurring programme of updates, checks and agreed fixes. It is different from unlimited development: the contract should state the systems covered, included work, support hours and escalation arrangements.
What would you like to improve?
01
Routine website care
Define updates, backups and recurring checks.
Discuss this requirement ↗ 02Take over an existing site
Assess condition and outstanding maintenance work.
Discuss this requirement ↗ 03Business-critical store support
Scope checkout and integration checks separately.
Discuss this requirement ↗SERVICE SCOPE
Useful work, clearly defined.
Controlled software updates
Plan CMS, theme and plugin updates with a recovery point and checks for affected functionality.
Backup and restore checks
Agree backup scope, frequency, retention and storage responsibility. Test restoration at the agreed interval rather than treating a backup notification as proof.
Customer-journey checks
Check enquiry forms, key links and agreed checkout or booking paths, with a defined way to report and prioritise failures.
Content changes and small fixes
Include a clearly stated allowance for routine edits or minor fixes. Larger features and redesigns are estimated separately.
Maintenance reporting
Record completed tasks, unresolved risks, licence renewals and recommended follow-up work so the business can make decisions.
MAKE AN INFORMED CHOICE
Choose maintenance around business impact.
| Your situation | A suitable starting point | What we confirm first |
|---|---|---|
| A brochure website | Routine technical care | Update frequency, backups and enquiry checks |
| A regularly edited service site | Care plus an edit allowance | Request volume, approvals and content responsibilities |
| An online store | Commerce-focused support | Orders, payments, extensions and change windows |
| A neglected or broken website | Initial remediation before a retainer | Baseline condition and one-off repair scope |
PRACTICAL GUIDANCE
Put the limits in writing before an incident.
A useful support agreement distinguishes response from resolution, monitoring from repair and routine updates from development. We agree how requests are raised, what information is needed and who controls third-party accounts. Emergency availability, out-of-hours work and recovery objectives must be explicitly agreed; they are not assumed from the word maintenance.
DELIVERY PROCESS
From the first brief to a checked result.
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01
Establish the baseline
Review access, software condition and immediate risks.
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02
Agree the care scope
Set tasks, frequency, included capacity and escalation contacts.
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03
Maintain and validate
Apply approved changes and check the affected journeys.
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04
Report and prioritise
Document work completed and recommend the next useful improvements.
COSTS & DELIVERABLES
Know what the proposal needs to cover.
What affects the quote?
- Platform complexity and existing technical debt
- Frequency of checks and content-change allowance
- Commerce features, integrations and required support coverage
Share your current website, main requirement and target date. The proposal separates implementation from provider subscriptions, licences and ongoing support.
What you should receive
- Written maintenance scope and support arrangements
- Change and issue records for the agreed period
- Backup/restore responsibilities and renewal inventory
- Prioritised recommendations outside the routine scope
Deliverables and acceptance checks are agreed before work begins.
WHY WORK WITH ITZ
Practical decisions. Clear responsibilities.
One connected conversation
Website, hosting, business email and integrations can be assessed together, reducing gaps between separate technical decisions.
Scope before commitment
You see the proposed work, dependencies and separately priced items before implementation.
A route your team can use
We plan enquiry handling, editing or administration around the people who will operate the result.
Evidence at handover
The agreed checks show what was tested and identify anything still needing attention.
See the websites shown in our portfolio and discuss the parts relevant to your project.
FREQUENTLY ASKED QUESTIONS
Answers before you commit.
Can you maintain a site you did not build?
Yes, after a baseline review. Missing access, outdated software or existing faults may require separately scoped remediation.
Does maintenance include unlimited edits?
Only if an agreement explicitly says so. Our proposal defines the included work or capacity and how additional requests are priced.
Are backups enough to protect my website?
Backups help recovery only if they are complete, accessible and restorable. Scope and restore checks are important, especially for stores with changing data.
Is malware removal included?
The agreement states how incidents are handled. Investigation, cleanup or substantial recovery may be separate from routine care.
Do you provide 24/7 support?
Coverage and response arrangements are confirmed in the proposal. Do not assume round-the-clock support unless it is expressly agreed.
Will website maintenance improve SEO?
It can prevent technical problems and keep pages usable. Search strategy, content and authority work need a separate SEO scope.
YOUR NEXT STEP
Request a website care plan.
Share the outcome you need. We will clarify the requirements and the appropriate next step.
Based in Al Qusais, Dubai. We work with businesses across Dubai and the UAE; delivery and any on-site requirements are agreed for each project.
Dubai areas we can support
Business Bay, Downtown Dubai, DIFC, Sheikh Zayed Road, Dubai Marina, JLT, JBR, Jumeirah, Al Barsha, Al Quoz, Deira, Bur Dubai, Oud Metha, Karama, Al Qusais, Al Nahda, Garhoud, Mirdif, Dubai Silicon Oasis, Academic City, Dubai Internet City, Media City, Knowledge Park, Jebel Ali, Dubai Investment Park, Dubai South and surrounding communities.
Please do not include passwords or confidential business records.