Included in a typical proposal
- Review of named data sources and the current backup product.
- Configuration work agreed in the proposal.
- A documented sample restore within the labour included.
IT SUPPORT
Backup & recovery
in Dubai & the UAE.
Plan for the files and systems your business needs to recover. A useful backup arrangement combines the right coverage, a recovery process and checks that the copies can be used.
WHAT THIS SERVICE IS
A plain explanation of the work.
Backup and recovery is the work of knowing which business records you would need after a laptop theft, a deleted SharePoint library, a ransomware event, or a failed disk, and of proving that a copy of those records can be restored. A green icon in a backup product is not a restore. A restore is a file, a mailbox or a system brought back in a time you can tolerate, with access controls still intact.
In a typical UAE office the data is scattered: Microsoft 365 mail and OneDrive, a shared library, a desktop folder that never moved to the cloud, an accounting file on a USB disk, and perhaps a server under a desk. The first job is an inventory, not a product logo. Coverage that misses the accounting file is not coverage.
This page is the support view of backup: design, configuration, scheduled checks and a documented restore test. Building a second site, rewriting applications, or buying an entirely new backup platform as a project can sit beside IT Solutions work. The support page stays honest about labour versus licences versus storage bills.
A CLEAR PICTURE
A labelled diagram, not a decoration.
- Business records The mail, files and systems you would need to continue work.
- Backup jobs Scheduled copies with retention you actually chose.
- Access control Who may restore, and who must not be able to delete every copy.
- Restore test A sample brought back on a known date, with the result written down.
WHO IT IS FOR
The situations this page is written for.
Any business that would stop if mail, invoices or working files disappeared. It is especially relevant where staff use a mix of laptops and Microsoft 365, and where nobody has restored a file in the last year — which is most offices until the day they need to.
- Teams whose files live in Microsoft 365, a NAS, or a small office server.
- Managers who have a backup product but have never watched a restore finish.
- Businesses tightening access after a staff change or a lost device.
- Offices that must keep copies for a stated number of days because of a customer or internal rule.
TYPICAL SCOPE
What a proposal usually names.
01
Coverage review
Name the mailboxes, libraries, servers, laptop folders and applications that matter. “Everything” is not a list. Approximate size, growth, and who owns each source are enough to see whether the current product can hold it. Personal WhatsApp exports and unofficial Google Drive folders are flagged as risk, not silently included.
02
Backup configuration
Agree destinations (cloud, local disk, or both), schedules, retention, encryption, and who is allowed to run a restore. Immutable or disconnected copies are discussed where ransomware is a concern, without pretending that any one setting is invincible. Credentials for the backup console are held by your named owner.
03
Recovery planning
Write the order of restore: which system comes back first, who is called, and what “good enough to trade” means for your business. A file restore and a whole-machine restore are different jobs. The plan states which one you actually need for each source.
04
Restore checks
A scheduled restore of a sample file, mailbox or machine, recorded with date and result. Failures are in-scope to investigate. Expanding retention, buying more storage, or replacing the product is quoted when the check proves the current design is too small or too slow.
HOW THE WORK RUNS
The sequence we follow once the brief is clear.
-
Inventory the sources
Walk the real file locations with someone who does the work, not only the IT cupboard.
-
Match product to the list
Keep what already works if it covers the list. Change only what the gaps require.
-
Configure and restrict access
Jobs, retention and restore rights are set; unused admin accounts are removed.
-
Test a restore
Pick a realistic sample, restore it, and write down how long it took and who could open the result.
INCLUDED AND QUOTED SEPARATELY
Labour versus things that sit on their own line.
Quoted separately
- Backup licences, cloud storage invoices and replacement disks.
- Rebuilding a server or application after a disaster beyond a restore.
- Forensic investigation of an incident.
- Copies of systems you will not grant access to.
AFTER HANDOVER
What you should hold when the work is done.
You receive the inventory, the job schedule, the retention you chose, and the restore-test note. Console access stays with your business. If we retain delegated access for an AMC, that is listed so it can be revoked.
Backups age. A handover is not a lifetime guarantee. The next restore test date should be in the note. Skipping tests is how offices discover, during an incident, that the job had been failing for months.
PLANNING THE WORK
Questions worth asking.
Is Microsoft 365 itself a backup?
Recycle bins and some version history help with mistakes. They are not a full backup of every mailbox and library for every retention you may need. Whether you require a separate Microsoft 365 backup product is a design choice we will walk through against your list of records.
How quickly can you restore?
That depends on size, the product, and whether we are retrieving one file or a whole machine. The restore test is how we stop guessing. No fixed recovery-time figure is offered on this page.
Do you store our backups on ITZ equipment?
Only if the proposal says so. Many offices keep copies in the vendor’s cloud or on a disk they own. Location of copies is a written decision, not a default.
CONNECTED SERVICES
Explore the next piece.
LET’S BUILD WHAT’S NEXT
Your next step starts
with a conversation.
Tell us what you want to improve, build or simplify. We’ll help you define a practical way forward.
Discuss your project