A replacement Windows laptop arrives, but the employee’s Desktop is empty after sign-in. Before wiping the old device, check which folders were managed by OneDrive, which account they used and whether their latest files reached the cloud.

Verify a recent file from each folder

On the old laptop, confirm OneDrive is signed into the correct work account and check for sync errors. Open the account in a browser and find a recent file from Desktop, Documents and Pictures, where those folders are configured. Open it and compare the modification time and content with the old device. A folder name in OneDrive does not prove its latest local changes have arrived.

Microsoft’s Known Folder Move guidance explains how organisations can redirect supported Windows folders to OneDrive. Its policies can interact with previous Windows Folder Redirection. If staff have been saving to a network home folder or a local path outside OneDrive, record that location and check the approved migration process.

Look beyond the three obvious folders

Ask the employee about Downloads, project folders created directly on the drive and data stored by line-of-business apps. Include any locally stored mail archives that the business still needs. Verify browser and application settings through their supported migration or sign-in methods. Use your approved storage and transfer process for company files, especially if the old machine has a personal OneDrive account connected too.

Make the replacement test part of handover

On the new laptop, sign into the work account, check which folders are configured and open representative files from each location. If staff need files on the road, test offline access separately. The OneDrive offline file checklist explains what to verify before disconnecting. Keep the old laptop secured until the employee and IT confirm the handover and complete the organisation’s disposal process.

ITZ’s Microsoft 365 support service can review folder coverage and help plan a pilot replacement. Share the folders staff rely on and the number of devices due for replacement.

Plan your OneDrive laptop handover

Tell ITZ which laptops are being replaced, how files are stored and whether OneDrive folder protection is centrally managed. Use the form to discuss verification and the rollout sequence. Plan Your OneDrive Laptop Handover